Shipping Policy

At Sensory Pod Australia, we aim to deliver your products quickly, safely, and efficiently. Please review our shipping policy below.

​

1. Processing Time

• Orders are processed within 1–3 business days, excluding weekends and public holidays.

• Custom or made-to-order products, including some sensory pods and weighted items, may require additional processing time. You will be notified if this applies.

​

2. Shipping Rates & Delivery Times

• Standard Shipping (Australia-wide): Estimated delivery within 3–10 business days, depending on your location.

• Express Shipping: Available at checkout for eligible items. Estimated delivery within 1–4 business days.

• Bulky or Oversized Items (e.g., sensory pods): Shipping time and costs will vary depending on your location and delivery requirements. A team member will contact you after purchase to confirm delivery details.

​

3. Shipping Confirmation & Tracking

• Once your order has shipped, you will receive a confirmation email with tracking information.

• Large or pallet deliveries may be arranged via a freight courier and include special delivery instructions.

​

4. International Shipping

• Currently, we only ship within Australia. For international orders or enquiries, please get in touch with us at info@sensoeypodaustralia.com.au or 02 9618 3682

​

5. Delivery Issues

• Sensory Pod Australia is not responsible for package losses or thefts. If your tracking information indicates that your package was delivered to your address but you have not received it, please report the issue to the local authorities.

 

​6. Wrong Address Disclaimer

• The customer is responsible for ensuring that the shipping address entered is correct.