Special Orders

At Sensory Pod Australia, we offer special orders for customised products tailored to your specific needs. Please review the following policy to understand the terms and conditions associated with special orders.

1. Placing a Special Order

Initiation: To place a special order, please email us at info@sensorypodaustralia.com.au with detailed information about your requirements.
Acknowledgment: In your email, confirm that you have read and understood this Special Order Policy, including the non-refundable deposit and firm sale terms.

2. Payment Terms

Deposit: A 50% non-refundable deposit or full pre-payment is required to initiate the special order process.
Invoice: An invoice will be issued upon receipt of your order details.
Order Placement: Once payment is received, we will place the order with our supplier.

3. Production and Delivery Timeline

Processing Time: Special orders typically take 3–4 months from the date of deposit or full payment to process.
Shipping Time: Please allow an additional 12–16 weeks for delivery, depending on your location.
Delays: Shipping times are estimates and may vary due to customs clearance and international shipping delays.

4. Cancellation and Refunds

Firm Sale: All special orders are considered firm sales.
Non-Refundable: Deposits and pre-payments for special orders are non-refundable.
No Cancellations: Once placed, special orders cannot be cancelled or modified.

5. Communication

Updates: We will keep you informed about the status of your special order throughout the process.
Contact: For any questions or updates, please get in touch with us at info@sensorypodaustralia.com.au

By placing a special order with Sensory Pod Australia, you acknowledge and agree to the terms outlined in this policy.