Special Orders

​At Sensory Pod Australia, we understand that every environment and individual is unique. That’s why we offer customised special orders tailored to your specific needs.

 

Please take a moment to review the policy below, which outlines the terms and conditions for all special orders.

1. Placing a Special Order

To begin your special order:

Please call one of our team members if you have any questions, 02 9618 3682

Please email us at info@sensorypodaustralia.com.au with a clear description of your custom requirements.

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2. Payment Terms

A 25% deposit is required to initiate your special order.
We will issue an invoice once we receive your order details.
Once payment is received, we will place the order with our supplier.

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3. Production & Delivery Timeline

Production Time: Most special orders take approximately 10 weeks to produce, starting from the date your deposit is received.
Delivery Time: Please allow an additional 4 weeks for shipping, depending on your location.
Delays: Please note that delivery times are estimates only and may be affected by factors such as customs clearance or international shipping delays. We will always keep you informed.

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4. Cancellation & Refunds

Non-Refundable: Deposits are non-refundable once your order has been placed and you have made payment.
Cancellations: Once your order is placed, orders cannot be changed, cancelled, or refunded.

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5. Communication & Support

We are committed to keeping you informed throughout the process.
You are welcome to reach out to us anytime for updates or questions at info@sensorypodaustralia.com.au

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By proceeding with a special order from Sensory Pod Australia, you confirm your acceptance of this policy and the terms outlined above.

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Thank you for choosing us to help support your unique sensory needs.